Pusulabet Privacy Policy — How We Handle Your Data

01 Introduction

Pusulabet is committed to protecting the privacy of every player who uses our platform. We understand that when you share your personal information with us, you're placing trust in Pusulabet — and we take that seriously. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over your own information.

Pusulabet operates as an online betting and casino platform serving players in Bangladesh. As part of operating this platform, we necessarily collect and process certain personal data. This policy is designed to be transparent about every aspect of that process so that Pusulabet players always know exactly where they stand.

This policy should be read alongside Pusulabet's Terms and Conditions and Responsible Gaming Policy, both of which contain additional information relevant to your use of the platform.

02 Data We Collect

Pusulabet collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with our services, and occasionally from third-party verification providers. Here is a breakdown of the categories of data we collect:

Pusulabet does not collect any sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

Every piece of data Pusulabet collects is used for a specific, legitimate purpose. We do not use your data in ways that are inconsistent with the reasons it was collected. The main purposes for which Pusulabet uses your personal data are:

• To create and manage your Pusulabet account, including verifying your identity and age.
• To process deposits and withdrawals through bKash, Nagad, and Rocket.
• To provide access to Pusulabet's games, including live dealer games, slots, and sports betting.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To comply with legal and regulatory obligations applicable to Pusulabet's operations.
• To send you important account notifications, such as deposit confirmations and security alerts.
• To provide customer support and resolve disputes or complaints.
• To monitor gameplay patterns for responsible gaming purposes and identify players who may need support.
• To improve the Pusulabet platform based on how players use it.
• To send you promotional communications about Pusulabet offers — but only if you have opted in to receive them.

Pusulabet will never use your personal data to make automated decisions that have a significant legal or financial impact on you without giving you the opportunity to request human review of that decision.

04 Legal Basis for Processing

Pusulabet processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance — processing your data is necessary to provide the Pusulabet service you have signed up for, including account management and payment processing.
• Legal obligation — Pusulabet is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and fraud prevention purposes.
• Legitimate interests — Pusulabet has a legitimate interest in keeping the platform secure, preventing fraud, and improving our services. We only rely on this basis where our interests are not overridden by your privacy rights.
• Consent — for optional activities such as receiving marketing communications from Pusulabet, we rely on your explicit consent. You can withdraw this consent at any time by contacting our support team.

05 Data Sharing

Pusulabet does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — your financial data is shared with bKash, Nagad, and Rocket solely to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers — when you complete KYC verification on Pusulabet, your identity documents may be processed by a third-party verification service operating under strict data protection agreements.
• Game providers — providers such as Ezugi may receive limited technical data (such as a session token) to deliver their games within the Pusulabet platform. They do not receive your full personal profile.
• Legal authorities — Pusulabet will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or to protect the rights and safety of our players and staff.
• Business transfers — in the event that Pusulabet undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change.

All third parties who receive personal data from Pusulabet are required to handle it securely and in accordance with applicable data protection standards. Pusulabet does not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking

Pusulabet uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is how Pusulabet uses cookies:

• Essential cookies — these are required for the Pusulabet platform to function. They keep you logged in during your session and remember your basic preferences. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies — Pusulabet uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. This helps us improve the Pusulabet experience over time.
• Security cookies — these cookies help Pusulabet detect and prevent fraudulent activity, including account takeover attempts and bot traffic.

Pusulabet does not use third-party advertising cookies or tracking pixels. You will not see Pusulabet ads following you around the internet based on your activity on our platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use Pusulabet normally.

07 Data Security

Pusulabet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it. These include:

• SSL/TLS encryption on all data transmitted between your device and Pusulabet's servers.
• Encrypted storage of sensitive data, including payment account numbers and identity documents.
• Access controls that limit which Pusulabet staff members can view personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the Pusulabet platform.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Automated monitoring systems that detect and alert on suspicious access patterns.

While Pusulabet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, Pusulabet will notify you promptly and take immediate steps to contain and remediate the incident.

You also play a role in keeping your Pusulabet account secure. Use a strong, unique password, do not share your login details with anyone, and contact our support team immediately if you suspect your account has been compromised.

08 Data Retention

Pusulabet retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. The general retention periods Pusulabet applies are:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for five years from the date of each transaction.
• Customer support communications are retained for two years from the date of the interaction.
• Technical and usage data collected via cookies is retained for up to 12 months.

Once the applicable retention period has expired, Pusulabet securely deletes or anonymises your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period has expired, Pusulabet will delete what we legally can and restrict processing of the remainder to the minimum required by law.

09 Your Privacy Rights

As a Pusulabet player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team:

10 Children's Privacy

Pusulabet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request additional documentation if there is any doubt about a player's age.

If Pusulabet becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on Pusulabet, please contact our support team immediately so we can investigate and take action.

11 Updates to This Policy

Pusulabet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through a notice on the Pusulabet platform and, where appropriate, via your registered contact details.

The "Last updated" date at the top of this page will always show when the most recent revision was made. We encourage you to review this policy periodically so you stay informed about how Pusulabet protects your privacy. Continued use of the platform after an updated policy has been published constitutes your acceptance of the changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Pusulabet handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond within 24 hours.

• Email: [email protected]
• Live chat: available within the Pusulabet platform after logging in.

If you are not satisfied with Pusulabet's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.