📋 Legal & Rules

Pusulabet Terms and Conditions — Know the Rules Before You Play

These terms govern your use of Pusulabet. We've written them in plain language so every Bangladesh player can understand exactly what they're agreeing to — no legal jargon, no hidden surprises.

Last updated: January 2025

What These Terms Cover

Six key areas every Pusulabet player should understand before creating an account or placing a bet.

Account Eligibility

You must be 18 or older and a resident of Bangladesh to open a Pusulabet account. One account per person — duplicate accounts are not permitted and will be closed.

Deposits and Withdrawals

Pusulabet supports bKash, Nagad, and Rocket for all transactions. Deposits are credited instantly. Withdrawal requests are processed within minutes during normal operating hours.

Bonus Terms

All Pusulabet bonuses come with wagering requirements that must be met before withdrawal. Bonus terms are stated clearly at the time of each offer — always read them before claiming.

Fair Play Rules

Pusulabet prohibits any form of cheating, collusion, or exploitation of software errors. Accounts found in violation of fair play rules will be suspended and winnings forfeited.

Account Security

You are responsible for keeping your Pusulabet login credentials secure. Never share your password. Pusulabet will never ask for your password via email, chat, or phone.

Responsible Gaming

Pusulabet provides deposit limits, session reminders, and self-exclusion tools. Players who show signs of problem gambling may have restrictions applied to their accounts.

Important Notice

By creating an account on Pusulabet or using any part of the Pusulabet platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use Pusulabet. These terms apply to all players accessing Pusulabet from Bangladesh.

01 Introduction

These Terms and Conditions ("Terms") govern the relationship between Pusulabet ("we", "us", "the platform") and any person ("you", "the player") who registers an account or uses the Pusulabet platform in any capacity. Pusulabet is an online betting and casino platform operated for players in Bangladesh.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Pusulabet. By using Pusulabet, you agree to all three documents.

Pusulabet reserves the right to update these Terms at any time. When we make significant changes, we will notify players via the platform. Continued use of Pusulabet after any update constitutes acceptance of the revised Terms.

02 Eligibility

To open and use a Pusulabet account, you must meet all of the following requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be a resident of Bangladesh or otherwise legally permitted to access online betting platforms.
  • You must not be a current employee, contractor, or close family member of a Pusulabet employee.
  • You must not have been previously excluded or banned from Pusulabet for any reason.
  • You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Pusulabet may request documentation to verify your age and identity at any time. Failure to provide satisfactory verification documents will result in account suspension until verification is complete. Accounts found to have been opened by players under the age of 18 will be permanently closed and any funds in the account will be handled in accordance with applicable regulations.

03 Account Registration

Each player is permitted to hold only one Pusulabet account. Opening multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. Pusulabet uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be closed. Winnings generated through duplicate accounts may be forfeited.

When registering on Pusulabet, you must provide accurate and complete information. This includes your real name, date of birth, and a valid contact method. Providing false information during registration is a violation of these Terms and may result in permanent account closure.

You are responsible for maintaining the security of your Pusulabet account. This means keeping your password confidential, not sharing your login details with anyone, and logging out of your account when using shared devices. Pusulabet will never contact you to ask for your password. If you suspect your account has been accessed without your permission, contact Pusulabet support immediately.

04 Deposits

Pusulabet accepts deposits via bKash, Nagad, and Rocket. These are the only payment methods currently supported. Deposits made through any other method will not be credited to your account and may not be recoverable.

  • The minimum deposit on Pusulabet is ৳100.
  • Deposits are credited to your Pusulabet balance instantly in most cases.
  • Pusulabet does not charge any fees on deposits, though your mobile wallet provider may apply their own transaction fees.
  • All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
  • Pusulabet reserves the right to request proof of payment for any deposit before crediting funds to your account.

If a deposit does not appear in your Pusulabet account within 15 minutes, please contact our support team with your transaction reference number. Do not attempt to make the same deposit again before speaking to support, as this may result in a duplicate charge.

05 Withdrawals

Withdrawals from Pusulabet are processed to the same bKash, Nagad, or Rocket account used for your most recent deposit. This policy exists to prevent fraud and protect players. Withdrawals to a different payment account will only be considered in exceptional circumstances and require identity verification.

  • The minimum withdrawal amount on Pusulabet is ৳200.
  • Withdrawal requests submitted during normal operating hours are typically processed within 5 to 15 minutes.
  • Pusulabet does not charge withdrawal fees. Any fees applied are those of your mobile wallet provider.
  • Before your first withdrawal, Pusulabet may require you to complete identity verification by submitting a copy of a valid government-issued ID.
  • Withdrawals will only be approved for funds that have been generated through genuine gameplay. Deposits that have not been wagered at least once may be subject to a review before withdrawal is approved.

Pusulabet reserves the right to delay or decline a withdrawal request if there is reasonable suspicion of fraudulent activity, bonus abuse, or a violation of these Terms. In such cases, the player will be notified and given the opportunity to provide clarification.

06 Bonuses and Promotions

Pusulabet offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are communicated at the time the offer is presented. The following general rules apply to all Pusulabet bonuses unless stated otherwise in the specific offer terms.

  • Bonus funds cannot be withdrawn directly. They must be wagered a specified number of times before any associated winnings become eligible for withdrawal.
  • Wagering requirements on Pusulabet bonuses typically range from 10x to 30x the bonus amount, depending on the specific promotion.
  • Bonuses are valid for a limited time. If the wagering requirement is not met within the stated validity period, the bonus and any associated winnings will be forfeited.
  • Only one bonus may be active on your Pusulabet account at a time unless the specific promotion states otherwise.
  • Pusulabet reserves the right to withdraw any bonus offer at any time and to disqualify players who are found to be abusing bonus terms.
  • Bonus abuse includes, but is not limited to, creating multiple accounts to claim the same bonus, using betting patterns designed to exploit bonus terms, and providing false information to qualify for a promotion.

If you are unsure whether a particular betting strategy or approach complies with Pusulabet's bonus terms, contact our support team before proceeding. We would rather clarify upfront than have to disqualify a player after the fact.

07 Betting Rules

All bets placed on Pusulabet are final once confirmed. Players should review their selections carefully before confirming any bet. Pusulabet does not accept requests to cancel or amend bets after they have been placed, except in cases where a clear technical error has occurred on the platform's side.

  • Minimum and maximum bet limits vary by game and are displayed within each game interface on Pusulabet.
  • Bets placed during a technical fault or system error may be voided at Pusulabet's discretion.
  • In the event of a dispute about a game outcome, the result recorded in Pusulabet's system will be considered final unless a clear technical error can be demonstrated.
  • Pusulabet reserves the right to void bets and withhold winnings if there is evidence that a player had access to information that gave them an unfair advantage at the time of betting.

For live dealer games provided through Ezugi and other providers, the rules of the specific game apply in addition to these general betting rules. Players are encouraged to familiarise themselves with the rules of each game before placing real-money bets on Pusulabet.

08 Fair Play

Pusulabet is committed to providing a fair gaming environment for all players. The following activities are strictly prohibited on the Pusulabet platform and will result in immediate account suspension and forfeiture of funds:

  • Using any software, bot, script, or automated tool to interact with Pusulabet games or the platform in any way.
  • Colluding with other players to gain an unfair advantage in any game.
  • Exploiting bugs, glitches, or errors in Pusulabet's software for financial gain. Any such errors must be reported to support immediately.
  • Attempting to manipulate game outcomes through any technical or non-technical means.
  • Using a VPN or proxy service to circumvent geographic restrictions or to disguise your identity or location.

Pusulabet uses advanced fraud detection systems that monitor gameplay patterns continuously. Players whose activity is flagged as suspicious may have their accounts temporarily suspended pending investigation. Pusulabet will communicate the outcome of any investigation to the affected player within a reasonable timeframe.

09 Account Suspension and Closure

Pusulabet reserves the right to suspend or permanently close any player account at its discretion. Reasons for suspension or closure include, but are not limited to:

  • Violation of any part of these Terms and Conditions.
  • Providing false or misleading information during registration or verification.
  • Engaging in fraudulent activity, including chargebacks or payment disputes made in bad faith.
  • Abusing bonuses or promotions in a manner inconsistent with genuine gameplay.
  • Behaviour that is abusive, threatening, or harassing toward Pusulabet staff or other players.
  • A player's own request for self-exclusion under Pusulabet's responsible gaming policy.

If your Pusulabet account is suspended, you will be notified via your registered contact details. Any funds held in a suspended account will be reviewed as part of the investigation process. Legitimate funds in accounts closed for non-fraud reasons will be returned to the player's registered payment method after the review is complete.

Players who wish to close their own Pusulabet account voluntarily may do so by contacting our support team. Account closure requests are processed within 24 hours.

10 Privacy and Data

Pusulabet collects and processes personal data in accordance with our Privacy Policy. By using Pusulabet, you consent to the collection and use of your data as described in that policy. Key points include:

  • Pusulabet collects the personal information you provide during registration and verification, as well as data about your activity on the platform.
  • Your data is used to operate your account, process payments, verify your identity, and comply with legal obligations.
  • Pusulabet does not sell your personal data to third parties.
  • Your payment information is processed securely and is never stored in plain text on Pusulabet's systems.

For full details on how Pusulabet handles your personal data, please read our Privacy Policy.

11 Responsible Gaming

Pusulabet takes its responsibility to players seriously. Betting should be an enjoyable activity, and we want to make sure it stays that way for everyone who uses our platform. Pusulabet provides the following responsible gaming tools to all players:

  • Deposit limits — set daily, weekly, or monthly caps on how much you can deposit into your Pusulabet account.
  • Session time reminders — receive notifications after a set period of continuous play.
  • Self-exclusion — temporarily or permanently exclude yourself from Pusulabet if you feel you need a break.
  • Reality checks — periodic on-screen reminders of how long you have been playing and how much you have wagered.

If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for more information and support resources. Pusulabet staff are trained to identify signs of problem gambling and may proactively reach out to players whose activity patterns suggest they may need support.

12 Limitation of Liability

Pusulabet provides its platform on an "as available" basis. While we work hard to ensure the platform is reliable and available at all times, we cannot guarantee uninterrupted access. Pusulabet will not be liable for any losses arising from:

  • Temporary unavailability of the platform due to maintenance, technical issues, or circumstances beyond our control.
  • Delays in payment processing caused by third-party payment providers such as bKash, Nagad, or Rocket.
  • Loss of data or account access resulting from a player's failure to maintain the security of their login credentials.
  • Any indirect, consequential, or incidental losses arising from the use of Pusulabet.

In all cases, Pusulabet's maximum liability to any player is limited to the amount of funds held in that player's account at the time the claim arises. Nothing in these Terms limits Pusulabet's liability for fraud or for any matter where liability cannot be excluded by law.

13 Changes to These Terms

Pusulabet may update these Terms and Conditions at any time. When we make material changes, we will notify players through a notice on the platform and, where appropriate, via email or in-app notification. The updated Terms will take effect from the date they are published on the Pusulabet website.

If you continue to use Pusulabet after updated Terms have been published, you are considered to have accepted the changes. If you do not agree with any updated Terms, you should stop using Pusulabet and contact our support team to close your account.

We recommend checking this page periodically to stay informed of any changes to Pusulabet's Terms and Conditions. The "Last updated" date at the top of this page will always reflect when the most recent revision was made.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any aspect of your Pusulabet account, our support team is available around the clock. You can reach us through the following channels:

  • Email: [email protected]
  • Live chat: available directly within the Pusulabet platform after logging in.

Our support team is trained to handle all account, payment, and gameplay queries. We aim to respond to all email enquiries within 2 hours during normal operating hours. Live chat responses are typically immediate.

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